Send a diagnostic log.

Send the log

1. On your iPhone or iPad, open SkyTimer and go to Settings › About SkyTimer.
2. Tap Diagnostic Log.
3. Tap the ••• menu, then Share… to email it or save it to Files. Or tap Copy All and paste it into an email.
4. Send it to support@skytimer.app, and tell us which flight it was and what you expected to happen.

Send it soon after the flight. The log keeps recent activity, so newer flights push older ones out. Don’t tap Clear Log before sending.

Include your watch’s log

If the problem was on Apple Watch, the log needs the watch’s part too. Opening the Diagnostic Log on your iPhone asks the watch for it, and it arrives a little later.

1. Open SkyTimer on the watch, then press the side button or Digital Crown to leave it.
2. On your iPhone, close the Diagnostic Log and open it again.
3. Check the watch section. If it says no log has been received yet, wait a minute and open it again.

What’s in it

• Recent SkyTimer activity: trip events, sync between iPhone and watch, GPS state, and when reminders and notifications were scheduled.
• Your aircraft: names, tail numbers, hours, and fuel setups.
• Your last saved trip: its airports, times, and fuel log.
• The log from your Apple Watch, if it’s arrived.

It doesn’t include your name, email, or GPS coordinates. You can read the whole log before you send it.

Send us a message

In SkyTimer, tap Questions or Ideas? at the top of Settings. Choose a topic, write your message, and tap Send Message. SkyTimer adds the app version, device, and iOS version for you. The form doesn’t attach the diagnostic log, so share that separately by email.

You can also use the contact form on this site.